The support service that World Technologies provides is designed to meet the growing demands required in todays competitive market. Taking time to understand each of our clients requirements allows us to tailor our support to fit into your business and ensure we deliver exceptional proactive support. Our proactive approach to supporting your IT infrastructure means we can often resolve issues before you even notice a problem, to do this we have invested in state of the art end point management technology. Our endpoint management allows us to monitor all of your systems 24 hours a day 7 days a week
Response and Resolution
Providing excellent response and resolution times to incidents is crucial to keeping your business running smoothly, with our modern helpdesk we track each incident to ensure if is addressed swiftly.
Monthly reporting on incidents
This allows us to identify any reoccurring issues which may need to be addressed, it allows you as the client to understand what is happening in your IT environment and help plan for the future.
A roadmap is an important part of our service, this aids us in recommending the right technology for your business and enables us to work with you in achieving your goals.
Do you want technology to help or streamline a particular function within your business? Tells us what you want and if we don’t already have a solution then we will find one.